Frequently Asked Questions

Everything you need to know about FAE BEAUTY products, shipping, and more.

Are FAE BEAUTY products cruelty-free and vegan?

Yes, we are committed to ethical beauty. All FAE BEAUTY products are 100% cruelty-free and vegan, meaning we never test on animals and do not use any animal-derived ingredients.

When will my order ship?

Orders are typically processed within 1-2 business days. Once shipped, you will receive a tracking number via email. Standard shipping usually takes 3-5 business days depending on your location.

What is your return policy?

Due to the hygienic nature of cosmetic products, we can only accept returns on unopened and unused items within 14 days of delivery. If your product arrived damaged, please contact our support team immediately.

How can I find the right shade for my skin tone?

We provide detailed shade guides and swatches on every product page. If you are still unsure, you can send a photo of yourself in natural lighting to our beauty experts at [email protected] for a personalized recommendation.

Do you ship internationally?

Currently, we ship to select countries worldwide. Shipping fees and delivery times vary by destination and will be calculated at checkout. Please note that customs duties may apply.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay for a secure and seamless checkout experience.