Returns & Exchanges Policy

At FAE BEAUTY, we want you to love your glow; however, due to the personal nature of beauty products, we only accept returns for items that arrive damaged or defective. Please ensure all return requests are initiated within 7 days of delivery to be eligible for a replacement or refund.

Return Process

• 1.
  Contact Support

  Email our concierge team at [email protected] with your order number and clear photos of the damaged or incorrect product.

• 2.
  Wait for Approval

  Our quality control team will review your request within 48 hours to confirm the eligibility of your return.

• 3.
  Pack Your Return

  Once approved, securely pack the unused items in their original packaging to ensure they are protected during transit.

• 4.
  Receive Refund or Replacement

  After we receive and inspect your return, we will issue a full refund to your original payment method or dispatch a fresh replacement immediately.